FAQs

What is Nailbot?
Nailbot is an AI-powered nail art machine that works with an easy-to-use app to design, personalize, and print custom nail art in seconds. Whether it's your own designs, photos, or thousands of free templates, Nailbot makes it easy to print stunning art directly onto fingernails or press-ons. Simply prime, pick your art, and print!

Is Nailbot easy to set up?
Yes! Setting up Nailbot takes just 5–10 minutes from unboxing to printing. Some users have even set it up in under 3 minutes! For users under 12, we recommend adult assistance for setup.

What’s included in the box?
Everything you need to start printing nail art is included:

• Nailbot 2.0 Printer
• Power supply
• Ink cartridge
• Phone cradle
• Polishes, primers, and top coats
• Sticker pack, alcohol wipes, lint-free pads

Depending on your tier, you may also receive deluxe accessories like a manicure kit or nail art pens. You’ll just need to supply your iPhone or Android smartphone and download the Nailbot app.

How is Nailbot 2.0 different from Nailbot 1.0?
Nailbot 2.0 is a complete upgrade based on community feedback and years of refinement:

• Redesigned Finger Cradle: Accommodates all finger sizes, including thumbs, with improved comfort.
• Improved Sanitation: Foam-free design for easier cleaning and maintenance.
• Optimized Printing System: Upgraded service station for smoother, more consistent performance.
• Enhanced Features: Includes faster drying ink, versatile primers, and advanced software options like Nailbot GPT and Creator Space.

Do I need software to use Nailbot?
Yes, downloading the Nailbot mobile app is essential. The app allows you to select and print designs, while the desktop Creator Space provides advanced tools for more detailed customization. Both platforms sync seamlessly with the same login.

How much does the software cost?
Nailbot offers three plans:

• Free Plan: Access basic playlists and collections with the option to rent exclusive designs.
• Premium Plan ($9.99/month): Includes AI Nailbot GPT, playlist sharing, offline collections, and more.
• Family Plan ($19.99/month): Includes three user accounts and additional perks like early access to designs.
  Kickstarter backers get 1 month of Premium free!

How does the mobile app work with the desktop Creator Space?
The mobile app is essential for printing and selecting designs, while the desktop Creator Space offers advanced design tools. Use the same login across both platforms to access and manage your designs seamlessly.

How long will the ink cartridge last?
The starter cartridge lasts for 2,000–2,500 prints when properly stored and used regularly. The app includes a print counter to track usage.

What type of ink is used, and is it safe?
Nailbot ink is water-based, non-toxic, and safe for use on nails.

How do I store my Nailbot?
Keep Nailbot upright on a flat surface and away from liquids. Always leave the ink cartridge installed to prevent drying.

Is Nailbot appropriate for tweens and teens?
Yes! Nailbot is designed for users of all ages, with safe, non-toxic inks and a user-friendly design. The Family Plan lets parents stay involved while teens explore their creativity through AI-generated art and the Creator Space. Perfect for solo use or social activities like nail art parties.

Do you ship internationally?
Yes, we will intend to ship to select countries in North America and Europe, including the US, Canada, UK, France, and Germany. Specific reward tiers will list international shipping options.

How firm are your shipping dates?
We aim to meet all estimated delivery dates but may adjust timelines due to factors like supplier lead times, certification processes, and quality assurance. Backers will receive regular updates to ensure transparency.

What is the warranty on Nailbot 2.0?
Nailbot 2.0 includes a one-year limited warranty covering hardware defects under non-commercial, in-home use. 

Where can I get help if I have issues?
We offer extensive support through our Help Desk, video tutorials, and personalized troubleshooting via email or video calls. Our team is here to help resolve any issues quickly.